Personal Care

Abbey Support and Services provide care for adults, most of whom are vulnerable.  All our care is person-centered, meeting the individual needs of our clients, assisting with daily activities and personal care that such as bathing, showering, applying dressing, lotion and toileting – extending to continence management and catheter care, all in the comfort and privacy of one’s own home.

We will always endeavor to provide the same familiar faces, especially when it comes to personal care. Speak to us to find out more about how we can support you or a loved one.

Personal care can cover, but is not limited to:

• Bathing, showering, and strip wash (in bed care)
• Applying lotions and creams as prescribed
• Dressing (day and night time)
• Oral hygiene and mouth wash
• Hair care
• Support with shaving
• Foot care
• Helping with toileting, including using a commode
• Changing incontinence pads
• Support moving positioning and transferring in bed, to prevent bed sores
• Changing or maintaining a stoma or catheter bag, or other forms of authorised intervention

 
Everyone’s health needs are different. At Abbey Support and Services we are fully aware of this and aim to deliver your care in a holistic manner. The care we provide is tailored to each individual as we work with you, your family, clinicians, and social services to determine what will work best. One size does not fit all.

We take the time to get it right, first time.

• We will work with you and your family to understand and establish your needs, wishes, and preferences and plan your care accordingly.
• We will keep you informed and involve you in all the decisions to ensure choice, independence, and control and you will be able to speak with us directly.
• We will prepare your meals according to your wishes and dietary requirements and provide you help with eating and drinking if needed.
• We will respect your privacy when providing personal care and will support you to maintain your personal standards of hygiene.
• We will ensure that you receive your medication on time and is recorded for information, safety, and compliance purposes.
• We will support you in your independence and let you carry out practical activities if you wish to do so.

Mental Health and Learning Difficulties Support

Living a life that has purpose and meaning is important to us all whether you are managing with mental health, learning or physical disabilities.  We support you to live the life you want, where each day can pose different challenges. We know that each person is an individual with a range of unique personal interests and aspirations. We develop a personalised support plan with you, so you can receive your care in the community where you live.

We are able to provide 24-hour care where required. Our carers have practical experience and training to meet a wide range of complex care and support needs for people in the community. They are fully trained to respond to different communication needs, mental health disorders, physical disabilities and sensory impairment.  We are also able to provide this for individuals where English is not their first language (please contact us for further information on available languages of carers).

Dementia Care

Living with dementia can be a bewildering experience requiring significant lifestyle changes for the whole family. At Abbey Support and Services our Dementia care services can provide the essential support to suit your needs during this time and you can always trust and rely upon.

We understand the emotional, social, and practical challenges of living well with dementia and the type of dementia the individual is diagnosed with.  Over time the world of the person with dementia and their family degenerates as the condition progresses. Maintaining a life outside of the home or indeed sharing the closeness you once had together can often become difficult as time goes on. This together with the demands of practical care and support can leave you feeling isolated and exhausted. We are able to provide as much support as needed.

End-of-Life (EoL) and Palliative Care

We all have the right to choose where and how we wish to spend the last days of our lives with dignity, respect in safety, and comfort. For many people, this will be to remain at home in familiar surroundings.  Abbey Support and Services provide care and support to enable you to have the best possible quality of life with pain management enabling you and your family to be together as much as possible.

Our team will work with health professionals and Single Point of Access (SPA) nurses who are involved in your care and support to manage your symptoms.

• Choices, priorities and care quality of our clients underpin our values
• Open and sensitive communication – our client, their families, and friends are well informed about the range of options, and that they are able to speak with management about any changes, development or additional needs
• Our carers are fully trained in EoL care and are supported to develop further knowledge and skills

We fully understand and appreciate how distressing it can be to see terminal illness affecting a loved one. That’s where we can help, by providing specialist palliative care and support so your family can make the most of the time together.

Whether you are looking for a 24-hour care package or intermittent visits from a member of our team, we provide a full range of services for people living with terminal illnesses.  Our palliative care covers all aspects of care including personal care, pain management for neurological and physical symptoms, administering medication (except invasive, IV controlled drugs, syringe drives), and companionship care.

We understand that changes in circumstances can come suddenly and that’s why we have a fast-track palliative care option that can be provided at a moment’s notice. We frequently work alongside various organisations including hospices, support groups, NHS continuing health care teams, and district nurses. This enables us to offer the right level of home care for both client and their family. To find out more about our palliative care service or how we can support you, please contact a member of our team on 07718 170186.

Social Care

Care with companionship is one of our most requested services – it can include accompanying you on visits with friends, family, day care centres, and other social events. Even something as small as having a cup of tea and a chat can make all the difference to someone’s day.

Our social care services cover a wide range of activities where we can provide support, for example:

• General companionship and conversation
• Cooking and sharing meals
• Help with your weekly shopping
• Joining in with your favourite hobbies
• Help with general domestic tasks (cleaning, laundry, etc.)
• Help with travel arrangements
• Arranging and accompanying you to and from appointments
• Planning outings and visits

Sitting and Befriending Services

Sitting service gives the primary carer in the family a chance to have a few hours of respite.  This means you can take a break even if the person you care for needs a lot of support, including some personal care.

The person you care for will be assessed (as per our normal protocol) before you embark on a sitting service.  This is to make sure the person you care for will get on with the carer or volunteer that visits and develop a comradeship and trust over time.

Shopping Assistance

Being able to shop for food and essentials is an important part of staying well and keeping our independence as we age. We assist our elderly and vulnerable clients to have their choice of food they like with our home delivery and escorted supermarket shopping services.

Many elderly and disabled people are housebound and unable to do their own shopping. Our carers work with the client or their family member to create a shopping list and make sure that shopping is bought and delivered to their home.

Escorted services – These are suitable for those who wish to go out but need assistance with transport and getting around food stores. These services can be one-to-one whereby we assist a service user with their shopping.  For those clients who live alone, it is a treat for them to get away and have the opportunity to interact with others.

Getting in Touch

To start the ball rolling and have the personal care started – we will make it easy and efficient for you.

Get in touch with us:
Phone, email, or via mobile app

Assessment:
We’ll come out to you to find out what you or your loved one needs to help stay independent at home

Care team is chosen and care starts
You will be cared for by our specially trained team to support you to remain at home for as long as possible