Lets introduce ourselves

About Us

Abbey Support and Services Limited with the aim of provides a friendly, person centered care to service users. Keeping this aim in mind, we are now providing support and care to a number of service users across Leicester and Leicestershire.

Who are

we

We are passionate about understanding the needs and requirements of the service user and also their families, as we believe it is important to ensure both service users and their families are as involved and informed in their care as much as possible. In order to achieve this we create a person centered care plan taking into account individual abilities, wishes, preferences, ambitions, aspirations and needs.

Know about our

Services

Our services are then tailored to meet these individual needs of the service user whilst ensuring that service users are still able to maintain and maximise their independence. We aim to provide high quality care and support at all times. Our services consist of supporting service users with their daily living skills such as meal preparations, shopping and cleaning. In addition supporting service users with their personal care tasks, such as washing, and dressing. We also support service users in fully accessing their local healthcare professionals.

Our

Commitment

Our dedicated, compassionate and friendly carers are committed in providing support and care to service users with dignity and respect. Our carers are professional at all times, but at the same time they will ensure they provide care with warmth and a smile. All our carers undergo interviewing and checking procedures, which include full referencing, enhanced Disclosure and Barring service (DBS) check and a safeguarding of Vulnerable Adults from Abuse check. Before our carers start caring for the service users, they will undergo an induction training, followed by shadowing by a senior carer.

We aim to match the service user needs with the carer, for example if we had a service user who was only able to speak Gujarati then we will try and find a Gujarati carer to provide care to the service user as we understand it is important that the service user feels comfortable in communicating their needs to the carers and also be able to build a rapport with the carers. For this reason, we aim to send regular carers to the service user to ensure continuity is maintained.